PokerHub’s mission is to drive the development of poker, a competitive sports game, to a brand-new level with our advanced technology and marketing strengths. We have provided millions of poker lovers with a unique and reliable mobile poker service. In pursuit of our mission, we collect and use certain information from our players. Being transparent about our use of players information and respecting their privacy is incredibly important to PokerHub.
PokerHub develops and publishes social games for mobile devices.
2. Information We Collect and How We Collect It
We’ll collect and store any information that you provide to us, including when you create your account or a player profile.
– Information About You That You Share With Us Directly:
Some games or parts of our Services may use a more traditional registration or account set-up process where you may be asked to give us information such as:
- your first and last name;
- your username;
- your gender;
- your age or birthday;
- your e-mail address;
- a password; and/or
- other information that helps us make sure it’s you accessing your account or helps us improve our services.
We may also let you create a player profile that other PokerHub players can see. Your player profile may include information like:
- your profile photo;
- your first and last name;
- your game username;
- your gender;
- your biographic details (like your age or age range);
- the approximate physical location information that you provide;
- links to your profiles on various social networks;
- details about the games you play; and/or
- a PokerHub User ID that is created by PokerHub and used to identify your game account (on PokerHub app, your PokerHub User ID will appear in your profile page).
If you give us your mobile telephone number, we will also collect and store that number.
Information About Your Contacts:
We’ll collect information that you provide to us about your contacts, but be sure to ask their permission first.
We may give you the ability to import your address book contacts, or to manually enter them so that you can locate your contacts using PokerHub Services and invite them to join you in our games or other aspects of our Services. You are responsible for getting your contacts’ permission before you give their contact details to us. We may also get information about you from other PokerHub users importing or entering their contacts. We use and may store this contact information to help you and your contacts connect through our Services. If you want to remove your contacts stored by us, follow any instructions provided in the Service to request that we remove them from our systems or Contact Us.
– Information You Generate Using Our Services:
We’ll collect information about the ways you use and interact with our Services.
When you use our Services, we’ll collect information about the ways in which you use and interact with our Services, such as when and for how long you play our games, game features and other players you interact with, purchases you make, progress or levels you achieve, and other gameplay activities.
If you choose to use communication features, PokerHub Services allow you to communicate or share information with other players. We then collect information on what is communicated or shared. This includes:
- your participation in player forums and message boards;
- your public posts or comments on other players profiles or gameboards;
- your non-public messages or invitations to other players, made through in-game mechanisms;
- your chats with other players (whether by instant message, live chat, or video);
- and/or your posted photos, drawings, or other user-generated content.
– We may access in real-time, record, and/or store archives of these communications, comments, photos, drawings, and other user-generated content on PokerHub’s servers to make use of them to protect the safety and well-being of our players; to protect PokerHub’s rights and property in connection with our Services; to conduct research; to operate, improve, personalize, and optimize our Services and our players’ experiences, including through the use of analytics; and to manage and deliver advertising. Where required by law, we will seek your consent for this.
We’ll collect information related to any purchases you make.
Customer Support Correspondence:
We’ll keep a record of any correspondence between us.
When you ask for help from our Customer Support team, we will collect and store the contact information you give them (generally, your name and e-mail address), information about your game play or activity on our Services, as well as your PokerHub User and/or social network ID number. We will also store the communications you have with our Customer Service team and any additional information in those communications in order to provide support and improve the Services.
Information About You That We Get From Connected Third-Party Applications, Including Social Networks:
We’ll collect some information from other companies, including social networks, if you access our games through your accounts with those companies or you choose to connect your accounts with those companies to our games.
If you play PokerHub’s games or access any of our other Services on connected third-party applications or connect our Services to any third-party applications, including social networks like Facebook, PokerHub may receive certain information about you from the provider of the third-party application. The information we receive depends on the third-party application, your privacy settings, and, if applicable, your friends’ privacy settings on that third-party application.
For example, PokerHub may collect and store some or all of the following information from the provider of the connected third-party application:
- your first and last name;
- your profile picture or its URL;
- your user identification number (like your Facebook ID number), which may be linked to publicly-available information like your name and profile photo;
- your friends user ID numbers and other public data;
- the e-mail address you provided to that third-party application;
- your approximate physical location and that of the devices you use to access our Services;
- your gender;
- your birthday, age, and/or age range;
- information about your activities on or through the connected third-party application;
- other publicly-available information on the third-party application; and/or
- any other information that you or the provider of the third-party application share with PokerHub.
If you are unclear about what information a third-party application is sharing with us, please go to the third-party application to find out more about their privacy practices.
Cookies and Other Automated Information Collection:
We’ll collect information about your device and how you use our Services, including using cookies.
We, our service providers, and our business partners use these cookies and other similar technologies to collect and analyze certain kinds of technical information, including:
- IP address;
- the type of computer or mobile device you are using;
- platform type (like Apple iOS or Android);
- your operating system version;
- your mobile device’s identifiers, such as your MAC Address, Apple Identifier For Advertising (IDFA), and/or Android Advertising ID (AAID);
- application performance and de-bugging information;
your browser type and language;
- referring and exit pages, and URLs;
- the number of clicks on an app feature or web page;
- the amount of time spent on an app feature or web page;
- domain names;
- landing pages;
- pages viewed and the order of those pages; and/or
- game state and the date and time of activity on our Services.
- In some cases, we will connect the above information with your social network ID or PokerHub User ID.
- If you play PokerHub games on a mobile device, in addition to your device identifiers (described above), we may also collect:
- the name you have associated with your device;
- your country;
- your telephone number (if you provide it);
- your specific geolocation (with your permission); and/or
- information about the PokerHub games and other third-party apps you have on your device.
We may collect information from other third-party sources. Where we do, we’ll let you know.
We may collect or receive information about you from other sources like third-party information providers. We use this information along with information you provide us directly, for example, to help you and your friends connect or to serve you advertising more tailored to your interests.
3. How We Use Information We Collect and Our Legal Bases for Processing It
We use your information to provide, personalize, maintain the security of, and improve the Services you use; to maintain our business operations; and to exercise, defend or establish our rights.
We use your information under several legal bases, including to perform our contract with you, for our legitimate business interests, to comply with our legal obligations, or otherwise with your consent.
The main use of the information we collect and store is to provide you with the Services you request from us and to improve your gaming experience, but there are other uses as well. The uses for which we collect and store your information include:
- to improve and optimize our Services and our players’ experiences;
- to create your game accounts and allow you to play our games;
- to identify and suggest connections with other PokerHub players and personalize our Services to you;
- to communicate with you about the Services you’re using, including in-game updates, new Services, and promotional offers that we think might be of interest to you;
- to enable players to communicate with each other;
- to provide technical support and respond to player inquiries;
- to protect the safety and well-being of our players;
- to protect PokerHub’s rights and property in connection with our Services;
- to prevent fraud or potentially illegal activities, and to enforce our Terms of Service;
- to manage and deliver contextual and behavioral advertising;
- to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- to comply with our legal obligations, resolve any disputes we may have with you or other players, and to enforce our agreements with third parties; and/or
- to conduct research.
If you are located in the European Countries (defined above in Section 1), our legal basis for collecting and using the information described above depends on what the information is and the context in which we collect it.
However, we’ll normally collect information from you only where we need it to perform our contract with you (i.e., our Terms of Service), where the processing is in our legitimate interests (provided that these aren’t overridden by your interests or rights), or if we otherwise have your consent.
In some cases, we may also have a legal obligation or need to collect information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example, another player).
If we ask you to provide information to comply with a legal requirement or to perform a contract with you, this will normally be clear from the context in which we are asking you to provide your information (for example, when we ask you to provide a username to access our Services, this will be to create an account for you in accordance with our Terms of Service), and, if not, we will provide an explanation to you at the relevant time. We will also make clear whether providing information is mandatory.
Similarly, if we collect and use your information in reliance on our legitimate interests (or those of any third party), it will be made clear to you at the relevant time what those legitimate interests are (such as personalizing our services and marketing, for example).
If you have questions or need further information about the legal bases on which we collect and use your personal information, please Contact Us.
4. How We Share Information
We’ll share your information with third parties when you use our Services under the circumstances described in this subsection.
We’ll share some of your information with your friends and other PokerHub players that you’re playing with to facilitate your gaming interactions with them.
We may share your information, including personal information, with third parties or allow third parties to collect this information from our Services in the following circumstances:
Friends & Other PokerHub Players
PokerHub’s games and Services support and often encourage you to interact with other players. In many PokerHub games, other players, regardless of whether they are your social network friends, will be able to see your player profile (as described above); view descriptions of your in-game activity; and communicate with you within our Services. For example, in PokerHub Poker, when you are playing at a table, all the other players at the same table can see your player profile and send you an in-game chat message.
Third-Party Advertising Including Behavioral Advertising and Analytics
We’ll share some of your information with advertisers to tailor the advertisements you see when you use our Services to your interests and to enable us to offer some of our Services for free.
We use advertising to enable us to offer some of our games, game features, and other Services for free. These advertisements may include, without limitation, banner ads on game boards or Services themselves, as full-screen ads between moves or games, or through an “offer wall” in which third-party advertisers offer to provide virtual currency or other in-game items to players in exchange for watching an advertisement or for completing a task, such as signing up for an account with one of the advertisers, completing a survey, or finishing a particular game level. Offer walls are hosted by third-party offer wall providers, and the offers are made by third-party advertisers, not by PokerHub.
We do not actively share personal information that directly identifies you with third-party advertisers for their direct marketing purposes unless you give us your consent.
To enable advertisers, ad networks, and offer wall providers to serve you with more relevant ads, they may collect, or we may collect and share with them, the following types of information when you use our Services:
- performance data (like the number of clicks on an advertisement);
- certain technical information (like IP address, non-persistent device identifier such as IDFA, and de-identified persistent device identifier such as a hashed Android ID);
- a unique identifier, such as your social network ID or PokerHub player ID; and/or
- other contextual data about your game play (such as your level and session length).
- In addition to serving you with relevant ads, the information collected may be used to:
- measure how effective ads are;
- offer you targeted advertising (both on and off our Services) in order to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as interest-based advertising or behavioral advertising); and/or
- undertake web analytics to analyze traffic and other player activity to improve your experience.
Please note, after clicking on a third-party advertisement or offer, you may no longer be on a site or app controlled by PokerHub or the social network through which you are playing PokerHub’s games.
Safety, Security, & Compliance with the Law
We’ll share your information if necessary for safety, security, or compliance with the law.
Your information, and the contents of all of your online communications in our Services, and between you and PokerHub may be accessed and monitored as needed to provide our Service, and may be disclosed:
- to satisfy any laws or regulations that apply;
- when we trust that we have to disclose the information in response to lawful requests by public authorities, including for national security, law enforcement, or legal processing purposes (for example, a court order, search warrant, or subpoena);
- when we believe that our Services are being used in committing a crime, including to report such criminal activity or to share information with other companies and organizations for the purposes of fraud protection, credit risk reduction, and other security precautions;
when we trust that there is an emergency that poses a threat to the health and/or safety of you, another person, or the general public; and/or
- to protect the rights or property of PokerHub or applicable third parties, including to enforce our Terms of Service.
Third-Party Service Providers:
We’ll share your information with the third-party service providers and business partners that we work with to bring you our Services.
We will share your information with third-party companies who perform services on our behalf, like payment processing, analytics, analysis, hosting services, customer service, marketing, and advertising optimization. We will also share your information with our third-party business partners who assist us in delivering and optimizing our Services, such as our platform partners (Apple or Google, etc.). Where we share your information with third-party service providers and business partners, we ensure that we have appropriate agreements in place to protect your information (as required by applicable data protection laws).
Sale or Merger:
We will share your information with the interested party if we undergo or evaluate undergoing a sale or merger.
Other Third Parties:
We may share some of your information with other third parties if we have your consent to do so.
We may use your name, email address and phone number for the purpose of providing you with news, promotions and other marketing offers from our group of companies, affiliated entities, our agents and third parties providing services to us or to you on our behalf. If you no longer wish to receive these promotional communications, newsletters and marketing offers, you may opt-out of receiving them either when you register with us initially, or subsequently by following the ‘opt-out’ instructions included in each communication. You are also entitled at any time to notify us that you do not wish to receive any promotional communications from us and you may do this by emailing us at email@example.com.
5. Your Rights and How to Access, Update, and Manage Your Personal Information
European Countries’ Users’ Rights:
If you’re a user located in the European Countries, you have certain rights with respect to your personal information.
If you are located in the European Countries (defined above in Section 1), you have the following data protection rights:
- You can access or request deletion of your personal information by submitting a request through our Personal Data Request Portal.
- You can correct or update your personal information, object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- You can opt-out of marketing communications we send you by following the instructions in “Opting Out of Promotional Communications from PokerHub” below.
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority (contact details are available here.)
To exercise your rights to access or deletion, please submit a request through our Personal Data Request Portal. If you have any problems with the portal or would like to exercise any of your other rights, you can contact us. We respond to all data protection requests we receive in accordance with applicable data protection laws.
Accessing and Deleting Personal Information Held by PokerHub:
You can request a copy of or deletion of your game account data through our Personal Data Request Portal.
To review and update personal information associated with your PokerHub player profile in certain games, visit the “Settings” page in that game.
If you want to review or delete personal information associated with your game account data, please submit a request through our Personal Data Request Portal. If you have any problems with the portal, please contact us.
For deletion requests, we will take reasonable measures to delete your personal information from our records. If you have sent content through, or posted content on the Service, we may not be able to delete it. We will keep certain records (e.g., personal information relating to payments or customer service matters) where we need (and have rights) to, such as for legal or accounting purposes. We’ll also keep information in order to exercise, defend, or establish our rights.
Managing Personal Information We Receive From Third-Party Applications / Platforms & From Your Mobile Device
To manage the information we receive from third-party applications or platforms and from your mobile device, use the tools and settings provided by the third-party application and your mobile device.
To manage the information PokerHub receives about you from a third-party application or platform where you play our games, such as Facebook, Apple, Google, you will need to follow the third-party application’s instructions for updating your information, and changing your privacy settings.
You can also manage different aspects of information collection from your mobile device by visiting the “settings” page of your mobile device and reviewing the access permissions of each PokerHub game / application.
Opting Out of Promotional Communications from PokerHub:
You can opt out of mobile push notifications in your device’s settings page.
If you want to stop receiving push notifications, (messages an app sends you on your mobile device even when the app is not on) you can turn off push notifications by visiting your mobile device “settings” page. Many of our games also offer the ability to turn off push notifications in the in-game “settings” page.
Opting Out of Third-Party Behavioral Advertising:
You can opt out of third-party behavioral advertising through your device settings and other third-party opt-out tools.
If you are interested in more information about behavioral advertising and your choices to prevent behavioral web and mobile web advertising from third parties, you may visit the following websites:
- Network Advertising Initiative Consumer Opt-Out Page or the Digital Advertising Alliance Opt-Out Page for U.S.-based advertising.
- Your Online Choices website for EU-based advertising.
If you do not want to receive behavioral in-application advertisements from third parties that relate to your interests on your mobile device, you may adjust the ad tracking settings on your device (such as turning on “Limit Ad Tracking”). You can also reset the “Advertising Identifier” (such as an IDFA) from your mobile device’s “Settings” page, which will prevent continued use of existing behavioral data tied to your previous “Advertising Identifier.” Further, depending on the platform provider (such as Apple or Google), you may be able to download apps, such as the Digital Advertising Alliance’s “AppChoices” app, that offer to provide you with control regarding the collection and use of cross-app data for behavioral advertising.
All of the opt-out tools described in this subsection are provided by third parties, not by PokerHub. PokerHub does not control or operate these tools or the choices that advertisers and others provide through these tools.
Please note that you may still receive third-party advertisements in PokerHub’s Services after using these opt-out tools, but the advertising you see may be less relevant to your interests.
6. Privacy Policies of Linked Third-Party Services and Advertisers
We are not responsible for the ways in which third parties use your information (other than our service providers acting under our instructions).
Our websites and games may contain advertisements from “Third-Party Services,” meaning companies other than PokerHub, that may link to their own websites, online services, or mobile applications. We are not responsible for the privacy practices or the content of these Third-Party Services. If you have any questions about how these Third-Party Services use your information, please review their policies and contact them directly.
7. Our Policies Concerning Children
We seek to ensure that we do not collect information from children.
Generally speaking, most of our Services are not intended for children under the age of 13 (or under 16 for children located in the European Countries) (collectively, “Children”). Children are not permitted to use these Services, and we do not knowingly collect any personal information from Children.
Though our Services do not target Children as the primary audience, we may collect age information before allowing a user to proceed for certain Services. For users who identify themselves as Children in our age-gate on such Services, if we allow Children to use the Services, we will either provide a version of that Service that does not collect, use, or disclose “personal information” (as defined in the Children’s Online Privacy Protection Act (“COPPA”)), except as permitted by COPPA, or obtain legally valid parental consent.
If we learn that we have inadvertently gathered personal information that is not subject to a COPPA exception from a Child, we will take reasonable measures to promptly remove that information from our records.
8. International Operations and Transfers Out of European Countries
When you use our Services, your personal information may be sent to the United States and possibly other countries. When we transfer, store, and use personal information collected in the European Countries outside of the European Countries, we comply with our legal obligations and ensure that your personal information is subject to suitable safeguards or transferred to “approved” territories.
IMPORTANT: When you use our Services, your personal information may be sent to the United States and possibly other countries.
Personal information collected in the European Countries may be transferred to, and stored at, a destination outside of the European Countries. The data we hold may also be processed by employees operating outside of the European Countries who work for us, one of our Affiliated Entities, or one of our business partners or service providers. This staff may be engaged in, among other things, (i) the processing of transactions and your payment details, or (ii) the provision of support services. When we transfer your personal information internationally we will take reasonable steps to ensure that your personal information is treated securely, lawfully, and in the manner we describe here. Please note that laws vary from jurisdiction to jurisdiction, so the privacy laws applicable to the places where your information is transferred to or stored, used, or processed in, may be different from the privacy laws applicable to the place where you are resident.
Participating European countries’ residents should direct any questions, concerns or complaints regarding PokerHub’s handling of personal information or compliance with the EU General Data Protection Regulation (GDPR) to PokerHub at:
9. How Long We Keep Your Information
We’ll keep your information for as long as necessary to provide you with the Services, maintain our legitimate business operations, and/or exercise, defend or establish our rights.
How long we retain your personal information depends on why we collected it and how we use it, but we will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.
We will retain personal information about you and connected with your account and/or the Services you use from us for as long as you have an active account with us. We will take reasonable measures to delete this personal information if you delete your account. However, you acknowledge that we may retain some information after you have closed, or we have deleted, your account with us where necessary to enable us to meet our legal obligations or to exercise, defend, or establish our rights.
10. Security of Your Information
We work hard to protect your information but you also have a role to play.
If you have an account registered directly with PokerHub, your profile information is protected by the password you use to access your PokerHub account. It is important that you protect and maintain your PokerHub account’s security and that you immediately tell us of any unauthorized use of your account. If you forget the password to your PokerHub account, the Services allow you to request that instructions be sent to you that explain how to reset your password. If you access our Services through a social network and your social network account is hacked or otherwise compromised, this may lead to someone accessing or deleting your PokerHub game accounts without your permission. So, be careful to keep your social network account information, including your social network account password, secure as well. We urge you to log out of your PokerHub account and any social network account you have used to access our Services when you are finished using them.
When you sign into your PokerHub account or enter payment information, we and our third-party payment processor use encryption to transmit that information.
While we take precautions against possible security breaches of our Services and our customer databases and records, no website or Internet transmission is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, and we cannot guarantee the security of your information while it is being transmitted to our Service. Any transmission is at your own risk. If you have questions about the security of our websites, please Contact Us.
12. Contact Us
You can contact us with your questions, comments, or concerns.